Version: 15 September 2026
1. Who are we?
Ninetta9 Customs is a trading name of:
- Business name: Ninetta9
- Legal form: [TO BE COMPLETED]
- Business address: Cornelis van der Lijnstraat 1, 2593 NG Den Haag
- Dutch Chamber of Commerce number: 98726315
- VAT identification number: NL005348583B46
- Email: ninetta9customs@hotmail.com
- Telephone number: [TO BE COMPLETED]
These terms apply to contracts with consumers: people ordering for private use. They cover our hand-painted sneakers, physical custom pieces and work on items supplied by customers.
Your statutory consumer rights always remain in force.
2. Offers and contracts
We clearly describe what you are ordering, including the base product, design, size, price and agreed delivery.
Adding an item to the bag or submitting an enquiry form does not in itself place an order. An enquiry is non-binding and does not reserve stock.
After your enquiry, you will receive an offer specifying the product, total costs, payment arrangements, delivery time and information on any cooling-off period. The contract is formed when you accept this offer within its validity period. We confirm the contract by email and send the applicable terms in a form you can retain.
We are not bound by obvious errors that you could reasonably recognise as mistakes.
3. Prices and payment
Bank details
Account holder: Ninetta9
IBAN: NL83 BUNQ 2171 7444 72
Only transfer money after accepting our offer and receiving payment instructions. Include the order or invoice number provided in those instructions.
All consumer prices are in euros and include applicable VAT. We disclose shipping costs and any other charges before you agree. We only charge for additional work if you agree to the price in advance.
Payment methods and deadlines are stated in the offer. Under these terms, we require no more than 50% advance payment for consumer purchases. The balance is payable on delivery, unless a different arrangement is separately and lawfully agreed. You may voluntarily pay in full in advance.
If payment is late, we first send a reminder free of charge. We only charge collection costs after the legally required payment period and within statutory limits.
4. Design and production
For a personal design, we record the agreed colours, images, text, placement and other features before starting work. Where agreed, you first receive a design for approval.
Hand-painted products may show small variations consistent with their handmade nature. This does not entitle us to depart substantially from the agreed design, quality or other characteristics you may reasonably expect.
We discuss changes after approval in advance, including any effect on the price and delivery time.
5. Items you supply
If you have your own shoes or other items customised, we agree on their condition, suitability, shipping and the work in advance.
We warn you of known risks relating to the surface or previous treatments. If an item proves unsuitable, we first discuss the options and costs. We do not carry out substantially different work without your consent.
We handle your property with care. We remain liable for damage or loss for which we are legally responsible.
6. Delivery
We deliver to the agreed address within the agreed period. If no period has been agreed, we deliver within 30 days of the contract being concluded.
We inform you of delays as soon as possible. Where necessary, you may give us a reasonable additional period to deliver. If we still do not deliver, you may terminate the contract. Where the law allows immediate termination, you do not need to give an additional period. We then refund any amounts already paid without undue delay.
When shipping products we sell, we bear the risk until you, or a third party designated by you other than the carrier, receive them. If you choose a carrier we have not offered, the statutory exception applies.
7. Cooling-off period and cancellation
Our order and return terms explain when you have a cooling-off period and how to use it.
A personally made product may be legally exempt from the cooling-off period. We expressly inform you of this before you enter into the contract. Being handmade or produced only after ordering does not automatically remove the cooling-off period.
If no right of withdrawal applies and you still wish to cancel, contact us. We assess your statutory options and any agreements. A deposit is not automatically forfeited; any charges owed must have a valid legal basis.
8. Quality and statutory guarantee
You are entitled to a product that conforms to the contract. In the Netherlands, the statutory guarantee has no fixed expiry date: what you may expect depends, among other things, on the product, price and normal use.
If a product is defective, the law entitles you to repair or replacement free of charge. Where the statutory conditions are met, you may request a price reduction or termination of the contract. We bear the necessary costs of resolving a defect.
Normal wear and tear or damage you cause yourself is not a defect for which we are responsible. Care instructions do not limit your statutory rights. Custom-made products are also subject to statutory quality requirements.
Report a problem as soon as possible by email. For consumer purchases, a report within two months of discovering the problem is always considered timely.
9. Designs and images
Only supply images and other materials that we may lawfully use for your commission. We may refuse a design if carrying it out would infringe the rights of others.
Rights to our original designs remain with the rights holder unless otherwise agreed in writing. This does not restrict your normal use or lawful resale of the physical product.
We ask separately for permission to publish personal photographs, names or identifiable customer information. Placing an order does not automatically give us that permission.
10. Complaints and liability
Send complaints to ninetta9customs@hotmail.com. Within 14 days, we provide a substantive response or explain when you can expect one.
Our liability is governed by law. These terms do not exclude any liability that we are not permitted to exclude towards consumers.
11. Applicable law and changes
The contract is governed by Dutch law. If you live in another country, you retain the protection of mandatory consumer law that applies to you under the applicable rules.
Disputes may be brought before the court that has jurisdiction under the law.
Your order is governed by the version of the terms you received before entering into the contract. Changes do not apply retrospectively to existing contracts.
Brands and inspiration
Ninetta9 paints and personalises products. Brand and artist names describe the base model or inspiration. A mention does not imply collaboration, sponsorship or endorsement. This explanation does not replace permission where permission is required to use brands or images.
Photos and descriptions must represent the product fairly. This explanation does not limit your statutory rights. Orders on ninetta9.art are subject to the arrangements provided there before purchase.